Who
provides the management service on the estates?
All the estates are managed by RLHA's own staff, who will arrange
for maintenance of the buildings and communal areas, gardening,
cleaning and insurance.
Other services may also be provided,
according to the lease terms on individual estates. On some estates,
for example, residents are relieved of the responsibility for any
internal maintenance within their dwelling, as this is covered by
the service charge. Some estates also have a Estate Manager, as
explained below.
How much
does the service charge cost?
All leaseholders on RLHA estates pay a service charge which
covers the costs of the services provided to maintain the estate,
together with a reasonable fee to cover RLHA's management costs. The
service charge varies between different estates, depending on the
level of services provided and the size, design and the age of the
estate.
Estimated expenditure budgets can be supplied for
any of our estates on request. Audited accounts are prepared for
leaseholders at the end of each financial year, giving leaseholders
the reassurance of knowing how each penny of their money has been
spent.
Are there any
staff on the estates?
Most estates benefit from an Estate Manager who is
responsible for the day to day running of the estate. The
Manager may lie on the estate or may visit for a defined number of
hours each day.
RLHA Estate Managers are well trained, and
supported by a team of experienced staff based at RLHA's Central
Services Office in Aldershot.
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Are
all the estates which you manage just for retired people?
 RLHA also manages a
number of non-retirement estates, for people of mixed ages. These
non-retirement estates are managed through a wholly owned subsidiary
of the main association, known as Ethical Leasehold Management
Limited (Elm). Like the parent association, this is also a "not for
profit" housing association.
Who regulates RLHA?
As a registered housing association with charitable objects, we
are subject to regulation by the following authorities:
Furthermore, RLHA Group is a member of the following
organisations and subscribes to their Codes of Practice:
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(For further information on all
these organisations, click on the links.)
This high degree of
regulation provides our customers with assurance that our management
service is among the most responsive, ethical and accountable in the
whole leasehold sector. | 
