Who
provides the management service on the estates?
All the estates are managed by RLHA's own staff, who
will arrange for maintenance of the buildings and communal areas,
gardening, cleaning and insurance.
Other services may also be provided, according to the lease terms on
individual estates. On some estates, for example, residents are
relieved of the responsibility for any internal maintenance within
their dwelling, as this is covered by the service charge. Some estates
also have a Scheme Manager, as explained below.
How
much does the service charge cost?
All leaseholders on RLHA estates pay a service charge
which covers the costs of the services provided to maintain the estate,
together with a reasonable fee to cover RLHA's management costs. The
service charge varies between different estates, depending on the level
of services provided and the size, design and the age of the estate.
Estimated expenditure budgets can be supplied for any of our estates on
request. Audited accounts are prepared for leaseholders at the end of
each financial year, giving leaseholders the reassurance of knowing how
each penny of their money has been spent.
Are
there any staff on the estates?
A few estates have no resident staff, however the
majority have the benefit of a Scheme Manager who is responsible for
the day to day running of the estate.
RLHA Scheme Managers are well trained, and supported by a team of
experienced staff based at RLHA's Central Services Office in Aldershot.
Are
all the estates which you manage just for retired people?
RLHA also manages a number of non-retirement estates,
for people of mixed ages. These non-retirement estates are managed
through a wholly owned subsidiary of the main association, known as
Ethical Leasehold Management Limited (Elm). Like the parent
association, this is also a "not
for profit" housing association.
Who regulates RLHA?
As a registered housing association with charitable
objects, we are subject to regulation by the following authorities:
Furthermore, RLHA Group is a member of the following
organisations and subscribes to their Codes of Practice:
(For further information on all these organisations,
click on the links.)
This high degree of regulation provides our customers with assurance
that our management service is among the most responsive, ethical and
accountable in the whole leasehold sector.
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