RLHA Investment in Gober Method Customer Service Training

In the past 18 months, RLHA has invested heavily in training with Mary Gober International, which delivers arguably the most dynamic customer service training in the world today.

The core of the Gober Method is delivered in a 2-Day Seminar, followed by coaching and the recommended Train-the-Coach programme. This is the process that delivers sustainable and measurable results.

We have a team of 3 in-house accredited coaches who have formed the RLHA Gober Working Group which delivers in-house training and coaching for new and existing members of staff, and leads on all Customer Service standards and initiatives.

Staff welcomed the training and can see the benefits it has brought both our customers and staff; RLHA has made an ongoing commitment to continue with the Gober Method.