Independent survey confirms customer
satisfaction is high with RLHA
We welcome involvement,
feedback and communication
with our customers and we
actively engage with you to
continuously improve our
services.
To find out our customers’ views
we completed an independent
customer satisfaction survey in
January 2007.
Q Consultancy directly contacted
250 (20%) of our customers
using a detailed questionnaire.
This asked residents what they
thought about RLHA services
including:
- Services & Facilities
- Scheme Manager Services (where applicable)
- Emergency Alarm Service
- Customer Service
- Information & Consultation
In total, we asked 21 separate
questions across these five areas
on a scale of 1 to 4 (1 is excellent
and 4 is poor).
The overall outcome confirmed that 90% of our residents
thought our services were either
very good or excellent (scored
between 1 and 2).
|
